Health care is an ever-changing landscape, and we are at the forefront of delivering excellent customer service and quality health care, utilizing the latest medical technologies. In our customer service journey toward excellence, we are building a culture where our community wants to come to us for healthcare services, where our employees want to work, and where physicians want to practice. Toward that end, we developed pillars which focus on the vital initiatives that advance our quest for excellence. Teams of employees and leaders form each pillar and report out regularly on their activities. These are our Pillar Team charters:
Safety/Quality/Research:
This pillar demonstrates ARMC’s commitment to develop a culture of constantly improving quality, a culture of safety and mutual respect, and a culture of ever improving scholarly achievement.
Growth:
This pillar demonstrates ARMC’s commitment to evaluate and establish growth opportunities with a focus of aligning services to the needs of the community and support financial strength. Expand our delivery system to create a viable network for participation in commercial markets.
Finance:
This pillar demonstrates ARMC’s commitment to achieve financial results that ensure ARMC’s ability to provide quality health care services, new technology, and investment in the organization.
People:
This pillar demonstrates ARMC’s commitment to consistently improve overall employee satisfaction, both internally and externally by positively affecting employee engagement, recruitment, and retention and turnover rates.
Service:
This pillar demonstrates ARMC’s commitment to facilitate the ability of each and every hospital employee to consistently perform high levels of customer service throughout the organization.
Community:
This pillar demonstrates ARMC’s commitment to foster current and new opportunities to position ARMC as a regional leader in the delivery of health care services and community health information resources. Leverage requests to participate in community events, health fairs, and fundraisers for the mutual benefit of the partner organization, community at large, and ARMC to address the health needs of our community.
I hope you will feel the changes during your next visit to ARMC. We welcome your feedback on how we’re doing at the hospital.
Regards,
William Gilbert
Hospital Director